In this role, you will act as a central point of support for brokers and internal teams, ensuring queries are handled efficiently and accurately while building strong working relationships. You will develop a solid understanding of core processes, documentation requirements, and the end-to-end commercial journey, contributing to a high-quality experience for partners.

Alongside providing first-line support, you will enhance your knowledge of products, tariffs, and contract validation, becoming a trusted resource for internal stakeholders. The role also involves supporting pre-live processes, managing inbound enquiries, and collaborating closely with sales channels to resolve operational challenges. By identifying recurring issues and contributing to process improvements, you will play an important role in streamlining workflows and improving the overall broker and partner journey.

There are 2 roles - 1 x 6 month FTC and 1 x Permanent

What skills/experience do I need to be successful?

• Strong communication skills, both written and verbal;

• Ability to work well under pressure and manage multiple priorities. Proactive mindset with a willingness to learn and develop;

• Good attention to detail and problem‑solving ability.

What sets us apart?

• Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.

• Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters. Find out more here.

• Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.

What does hybrid working mean to us?

Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.

What happens next?

Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.

Ready to join us on our journey to digitise, decarbonise, and localize the future of energy? Apply now.

We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs. At the bottom of each of our adverts you can find one of our recruitment teams' contact details. Please reach out so we can discuss with you further.

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