This role plays a key part in delivering an industry-leading customer experience to a growing customer base. You’ll be the first point of contact for customers, handling inbound calls and email cases, answering questions, and resolving queries to a high standard. Using your knowledge of systems, products, and services, you’ll ensure every interaction is handled accurately, efficiently, and professionally.

You’ll update customer records, process requests, and work closely with internal teams to provide timely resolutions. As you build strong technical knowledge across SmartestEnergy’s products and services, you’ll also help customers get the most from their energy solutions by promoting helpful tools, services, and energy-saving options. This is a customer-focused role suited to someone who takes pride in accuracy, problem-solving, and delivering a consistently positive experience.

Please note this is 12 month Fixed Term Contract, Part time up to maximum of 25 hours per week, base salary up to £17,500 (pro rated to part time hours)

What skills/experience do I need to be successful?

• Experience of working in a fast-paced customer contact environment;

• Accuracy on written communication, spelling, grammar;

• Confident and able to objection handle.

What sets us apart?

• Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.

• Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters. Find out more here.

• Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.

What does hybrid working mean to us?

Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.

What happens next?

Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.

Ready to join us on our journey to digitise, decarbonise, and localize the future of energy? Apply now.

We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs. At the bottom of each of our adverts you can find one of our recruitment teams' contact details. Please reach out so we can discuss with you further.

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