You will play a key role in maximising our cash flow by ensuring debt and unbilled balances are tightly controlled. Supporting sustainable business growth, you’ll build strong relationships with customers while protecting company profits and margins. This role is central to minimising exposure to bad debt, maintaining an acceptable level of risk, and ensuring overdue accounts are collected efficiently and professionally.

Day to day, you’ll manage and track debt across management agencies and key accounts, making regular outbound calls to debtors in line with agreed priorities. You’ll oversee accounts in legal status, liaise with third-party debt collection agencies, and support accurate validation of tenancy and agency changes. Working closely with Customer Services, Sales, and Credit Risk teams, you’ll produce bespoke reports, contribute to process improvements, and actively promote the values and mission of the Debt Team while delivering a high standard of customer service.

What skills/experience do I need to be successful?

• Demonstrable experience within a customer service environment;

• Resilient and comfortable working in a sometimes demanding environment;

• Strong negotiation and influencing skills;

• A friendly and open approach to collaborating and working with other teams to help achieve company goals.

What else do we offer?

• The opportunity to work from anywhere in the world for up to 30 days a year;

• A genuine commitment to smarter working – we recognise your work/life balance matters;

• Paid time off to volunteer in your community;

• Excellent benefits package including private medical insurance/dental cover and 10% non-contributory pension from month three;

Get to know us better....

When you join our Team, you will have the opportunity to contribute and make an impact every single day.

• Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.

• Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters. Find out more here.

• Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.

What does hybrid working mean to us?

Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.

What happens next?

Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.

Ready to join us on our journey to digitise, decarbonise, and localize the future of energy? Apply now.

We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs. At the bottom of each of our adverts you can find one of our recruitment teams' contact details. Please reach out so we can discuss with you further.

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