Do you have administration experience in an office environment?

Join us in the Change of Tenancy team and start your journey in a collaborative environment where you can grow your skills with us!

How will I spend my time in this role?

• Generate Accurate Statements: Validate and follow industry processes to produce precise billing statements;
• Timely Billing: Ensure customer accounts are billed promptly to maintain efficient operations;
• End-to-End Account Processing: Manage accounts from initiation to resolution, ensuring a smooth workflow;
• Analyze Issues: Understand the reasons behind any discrepancies and identify effective solutions;
• Handle Exceptions: Address issues raised by the business and manage exceptions with attention to detail;
• Utilize Systems Effectively: Leverage various systems to gather information and facilitate quick resolutions to queries;
• Resolve Billing Issues: Tackle both routine and complex billing challenges with confidence;
• Support the Team: Assist other departments as needed and as directed by your Line Manager, fostering collaboration across the business.

What skills/experience do I need to be successful?

• Analytical and problem-solving skills and ability to learn new processes quickly;
• Strong communication skills including phone work;.

What sets us apart?

• Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.

• Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters. Check out all our benefits here

• Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.

What does hybrid working mean to us?

Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.

What happens next?

Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.

Ready to join us on our journey to digitise, decarbonise, and localize the future of energy? Apply now.

We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs. At the bottom of each of our adverts you can find one of our recruitment teams' contact details. Please reach out so we can discuss with you further.

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