This is an opportunity for you to learn and develop skills with us and in the energy industry!

How will I spend my time in this role?

• Ownership of responsibilities discussed and agreed with manager;
• Handling of metering related queries over the phone and via email;
• Support project work that comes under metering;
• Support the execution of all metering operational processes, ensuring all stakeholder needs are addressed whilst adhering to appropriate regulations and governance from SECAS and Ofgem;
• Learn and obtain technical knowledge across our products and services including, types of meters and connectivity;
• Support data analysis to identify trends or anomalies and their root causes; Suggest remedial actions or perform data cleanse as agreed with stakeholders;
• Complete meter related tasks as directed by the manager or senior executive to include but not limited to taking/making phone calls to customers and 3^rd parties, sending emails, reviewing and actioning queries, continual learning.

What skills/experience do I need to be successful?

• Electricity industry experience or a proven ability to have dealt with technical matters and customer contact;
• Experience working in an office environment;
• Worked with computers and can demonstrate a strong level of computer literacy and a good understanding of Microsoft Office programs i.e. Excel;
• Experience with dealing with customers, other departments and 3^rd parties over the phone and in writing;
• The ability to think laterally to solve complex issues and retain technical information.

What sets us apart?

• Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.

• Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters. Check out all our benefits here

• Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.

What does hybrid working mean to us?

Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.

What happens next?

Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.

Ready to join us on our journey to digitise, decarbonise, and localize the future of energy? Apply now.

We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs. At the bottom of each of our adverts you can find one of our recruitment teams' contact details. Please reach out so we can discuss with you further.

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