Join us in delivering an outstanding Settlement Service that makes a real impact for both our internal and external customers.

As a leader of our Settlement Executives, you will oversee the seamless execution of our end-to-end Settlement processes. You’ll play a key role in implementing best practices to enhance the customer experience while maintaining rigorous standards of accuracy, control, and completeness across all touchpoints. Your efforts will ensure that we not only meet but exceed industry standards.

 Please note this is Fixed Term Contract until 28/11/2025

What skills/experience do I need to be successful?

• Experience of leading a team to delivery against targets;
• Experience of delivering High Levels of Customer Service;
• Knowledge of the UK Energy Industry;
• Knowledge of Metering & Settlement.

How will I spend my time in this role?

• Lead a team and manage their performance to deliver against targets;
• Take the lead and ownership in driving SmartestEnergy’s settlement performance to maintain the 99% industry standard across all measurements for Retail and Smart Generation;
• Work closely with the MHHS Programme team to ensure proposed end-to-end solutions meet the business needs;
• Lead the team to resolve faulty meters which impact our Settlement;
• Use best endeavors to ensure all Settlement work is completed in a timely manner to support other team's targets;
• Be the focal point and lead liaison with Elexon for all Settlement related matters;
• Lead the team of Settlement Executives to work and complete all Settlement related Dataflows;
• Collaborate with the Business Intelligence Analyst(s) to support with reporting and analysis;
• With the Metering Team Leader, take co-ownership of meetings with SmartestEnergy’s Third Party Agents and support the Contract Manager with tracking performance and SLA;
• Own the escalation process;
• Support the T&D team and others to make efficiency improvements to all new and existing settlement processes;
• Provide best practice expertise to the fault resolution process whilst maintaining focus on the customer experience.
   

What sets us apart?

• Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.

• Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters. Check out all our benefits here

• Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.

What does hybrid working mean to us?

Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.

What happens next?

Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.

Ready to join us on our journey to digitise, decarbonise, and localize the future of energy? Apply now.

We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs. At the bottom of each of our adverts you can find one of our recruitment teams' contact details. Please reach out so we can discuss with you further.

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