Debt Management Executive
How will I spend my time in this role?
- Payment Reconciliation – credit card payments, liaise with our Finance team to discuss any discrepancies;
- Managing end to end direct debit process;
- Requesting Disconnection and Reconnection;
- Managing 3rd parties – i.e Meter Operators, 3rd party debt collections;
- Monitoring and Managing Pre-Pay clients;
- Tracing old customers/landlords to make contact. Ensure account documented with all relevant information;
- Monitoring and managing credit terms given to new clients (Credit Safe Monitoring);
- Monitoring and decision making on older debt;
- Managing Agreements to Pay while ensuring that all monies are collected, and a smart meter installed with customer on pre-pay;
- Managing inhouse CRM Queues;
- Managing 180-day debt and recommending BDWO on closed accounts;
- Liaising with Technical Team to request fast track of smart meter, manage and monitor progress;
- Managing unpaid/cancelled direct debits;
- Attend company briefings;
- Any other reasonable activity as required by Management to support Smart Energy’s goals and objectives.
What skills/experience do I need to be successful?
- Demonstratable experience within a B2B collections department environment;
- Proven collection skills and experience;
- A good standard of education, including GCSE Math’s and English minimum Grade C (or equivalent);
- Intermediate IT skills in MS Office.
What else do we offer?
- The opportunity to work from anywhere in the world for up to 30 days a year;
- A genuine commitment to smarter working – we recognise your work/life balance matters;
- Paid time off to volunteer in your community;
- Excellent benefits package including private medical insurance/dental cover and 10% non-contributory pension from month three;
Check out all our benefits here
What does hybrid working mean to us?
Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.
What happens next?
Once we receive your CV it will be reviewed by a human– no bots here!
The average process once we receive your application takes around 2-3 weeks with typically 2 stages of video interviews using Teams – however this can change depending on the role (we may invite you to see us face to face or just need 1 video interview).
If you need any support you can see who to contact in our Recruitment Team on the advert – any questions please just let us know.
Get to know us better....
The future of energy is digitised, decarbonised and localised. At Smartest Energy, we need revolutionary thinkers to help our customers make the most of this new landscape, thinking differently to find smart solutions to complex problems.
Formed in 2001, we’re an agile business driven by entrepreneurial thinking. As a subsidiary of the Marubeni Corporation, we also have strong investment and infrastructure behind us. We have three offices in the UK, one in the US and another in Australia. Further expansion is planned for 2024 and beyond which means global career opportunities for you, with plenty of potential to explore new markets.
When you join our Team, you will have the opportunity to contribute and make an impact every single day.
Diversity
Celebrating our inclusive and diverse culture is core to what we do. We value everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.
We know that for our business to thrive we need diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate. We view diversity as one of the key enablers that helps our business to grow.
- Department
- SEBL Worthing - Debt Management
- Locations
- SmartestEnergy Business Limited - Worthing office
- Remote status
- Hybrid Remote
- Yearly salary
- £23,000 - £27,000
Debt Management Executive
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