You will play a key part in the customer journey, ensuring the change of supply process is completed without any delay or exception. This will be achieved by open collaboration at customer handover points, rigorous pre-registration checks of industry data and ‘First bill set-ups’ of Customer and Business billing requirements.

The role also includes an element of ‘Offboarding’, ensuring all relevant industry and customer data is obtained within agreed SLA’s, enabling customers to be final billed within 28 days of leaving our supply.

In this role, you will be involved with the following:

• Manage the Customer Journey handover providing excellent customer service at all times;
  
• Conduct detailed pre-Registration checks of Industry and Customer Data to ensure valid information is being entered into the our systems;
• Complete an agreed list of ‘Customer Set-up’ requirements;
• Support the design and delivery of welcoming packs to customers containing relevant and useful information about our business;
• Solve any issues quickly and communicate clearly on any issues with internal and external stakeholders;
  
• Provide a friendly and open Offboarding service with customers with the aim of gathering information to help us build our customer base.

To be successful in this role, you are likely to have the following skills/experience:

• Working as part of a team to deliver excellent levels of Customer Service;
• Experience in handling and validating data with high accuracy;
  
• Knowledge of the UK Energy Industry desirable but not essential;
  
• Understanding of the Change of Supply process desirable but not essential. 

Who are we? 

The future of energy is digitised, decarbonised and localised. At Smartest Energy, we need revolutionary thinkers to help our customers make the most of this new landscape, thinking differently to find smart solutions to complex problems. 

Formed in 2001, we’re an agile business driven by entrepreneurial thinking. As a subsidiary of the Marubeni Corporation, we also have strong investment and infrastructure behind us. We have three offices in the UK, one in the US and another in Australia. Further expansion is planned for 2022 and beyond which means global career opportunities for you, with plenty of potential to explore new markets. 

Flexibility is vital to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, remotely or a mix of remote/office. Please talk to us about what flexibility means to you and don’t let anything stop you from applying. 

When you join our Team, you will have the opportunity to contribute and make an impact every single day. 

What else do we offer? 

• The opportunity to work from anywhere in the world for up to 30 days a year;
• A genuine commitment to smarter working – we recognise your work/life balance matters;
• Paid time off to volunteer in your community;
• Excellent benefits package including private medical insurance/dental cover and non-contributory pension from month three;

Diversity 

Celebrating our inclusive and diverse culture is core to what we do. We value everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. 

We know that for our business to thrive we need diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate. We view diversity as one of the key enablers that helps our business to grow. 

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